This week marks the end of an incredibly busy charter season that has given us eighteen weeks of charter activity, taking our guests through the South of France, Monaco, Italy, Sardinia, Corsica, The Balearics and Southern Spain. We Captains are very quick to complain when we get let down by our suppliers but as we start to think about the things that need doing for the next season I thought it would make a refreshing change to impart a good news story about one of our supplier partners Excelerate Technology.
If you are a busy charter yacht or if you just want to keep your boss happy you can’t afford not to talk to Excelerate about their Satellite Broadband and Satellite TV solutions and pricing – they literally made every day easier for me and my crew and kept my charter guests happier at flexible and affordable prices, giving me more for my euro than ever before. I can’t be any more direct – what Excelerate promised at the outset worked better than I could have hoped for and I’ve just had my first charter season ever without a single complaint from our guests about their internet and TV experience anywhere we cruised. Of course, Excelerate do more than Satellite Broadband and Satellite TV, so now we are in discussions about giving them even more of our business because their real-time remote and onboard technical support is also the best I’ve ever experienced, it’s like having my own IT department onboard. We plan to use them in other areas so that they can take even more pressure off me and my crew and give my owner and guests a better experience at a more economical price
M/Y Princess AVK
Late in 2016 we engaged Excelerate to try to overcome some problems we had had in our first season with our original TV and VSAT set up. Excelerate took a very consultative approach to listening to our problems concerning, broadband speeds and costs but also the problems we were having with line of sight issues which is pretty common on yachts.
The Excelerate team came up with a plan to eradicate line of sight issues and to dramatically increase our broadband speeds at much lower cost. They demonstrated how they could achieve this before we committed and I am delighted to say that they worked with us throughout our Winter refit and even helped us in areas that weren’t even in their remit.
They were mindful of our requirement to preserve the good looks of the yacht and now we have something that looks great, is simple to use and its shown us how important resilience is because we have already been in situations where last year we would have had periods of zero broadband or internet or TV and this year their system has overcome those challenges, and even when there has been the odd glitch everyone from their Chairman down to a support engineer has been immediately accessible and able to support us and fix the problem, usually remotely. This is how things should be.
We were introduced to Excelerate prior to ZOZO, the first of the new generation Sunseeker 131’s being launched to the world at its 2016 London Boat Show debut and to be honest, we’ve never looked back since. Excelerate’s satellite broadband service is quite simply the best I’ve used as long as I’ve been in yachting and their service, support and attitude is amazing, nothing is too much trouble and they feel more like a partner than a supplier. They are also fantastic value and because they also develop and integrate their own solutions they are always showing us new ideas to make life onboard better, safer and more enjoyable. We are already into another season with Excelerate with zero regrets
I can be on a boat in the middle of the sea and still have the same ability to make contact, have conference calls, email, and operate the business as and when I need too its made my life so much easier.
I am happy to report that the yacht, it's owners and its crew have had a great season with Excelerate with one less thing for a busy captain or us to worry about...
Cannes based SYM Superyacht Management
We required a more efficient setup than was supplied previously and Excelerate came highly recommended with their services being rated the best in this sector...
Excelerate are an innovative company, always looking to improve integration of equipment and provide fresh thinking for old communication issues and create new solutions from the ground up...
Master Yachts 3000gt